Support page

How to reach us. Email [email protected]. We aim to reply within 3 business days.

When you write, include the app version (shown at the bottom of Settings), your phone model and iOS or Android version, and what you expected versus what happened. Please do not attach backup files unless we ask.

Common questions

• Where is my data? On your phone only. We cannot see or recover it.
• How do I move to a new phone? On the old phone, open Settings and choose Export backup, and save the file somewhere you can reach. On the new phone, install StockSprig, then choose Restore backup in Settings. Backups include receipt photos and your logo and are not encrypted, so keep them private.
• Why didn’t I get a notification? Check Notifications in StockSprig’s Settings and your phone’s notification and Focus settings. Notifications are scheduled on your phone, and battery-saving settings can delay them.
• Why do my dates look different? Change your country and date format in Region and units. Dates you already saved keep their value.
• How do I delete my data? Settings, then Erase all data. Backup files you saved elsewhere are not erased.
• The product lookup shows the wrong details. It comes from Open Food Facts. Edit the product details yourself.